Tag: #channel-talk
Writing on GPUs, LLMs, MLOps, Kubernetes — and mindset · 2 posts
Customer Support & Helpdesk 2026 Deep Dive - Intercom · Zendesk · Help Scout · Crisp · Plain · Front · Pylon · Channel Talk Field Guide
A May 2026 field guide to the customer support and helpdesk ecosystem. Covers the AI-first reset around Intercom Fin, Zendesk as the enterprise contact-center leader, email-first Help Scout, developer-friendly Plain, sha
2026-05-16 · 25 min read #english#customer-support#helpdesk#intercom#zendeskCustomer Support / Helpdesk Tools 2026 — Intercom (Fin AI) / Zendesk / Front / HelpScout / Plain / Pylon / Chatwoot / Decagon / Sierra Deep Dive
The customer support tooling landscape in 2026 has split into four camps — SMB (Intercom, HelpScout, Crisp), enterprise (Zendesk, Salesforce Service Cloud, ServiceNow), new generation (Plain, Pylon, Front), and AI-first
2026-05-16 · 23 min read #customer-support#helpdesk#intercom#fin-ai#zendesk