Tag: #servicenow
Writing on GPUs, LLMs, MLOps, Kubernetes — and mindset · 2 posts
Distributed Tracing & OpenTelemetry 2026 — OTel / Jaeger / Tempo / Zipkin / Honeycomb / Lightstep / SigNoz / SkyWalking / Datadog APM Deep Dive
In 2026, distributed tracing has converged on OpenTelemetry. The OTel spec and Collector, W3C Trace Context and B3 Propagation, OSS backends like Jaeger/Tempo/Zipkin, the observability 2.0 camp (Honeycomb, SigNoz), APM g
2026-05-16 · 21 min read #observability#distributed-tracing#opentelemetry#otelcol#jaegerCustomer Support / Helpdesk Tools 2026 — Intercom (Fin AI) / Zendesk / Front / HelpScout / Plain / Pylon / Chatwoot / Decagon / Sierra Deep Dive
The customer support tooling landscape in 2026 has split into four camps — SMB (Intercom, HelpScout, Crisp), enterprise (Zendesk, Salesforce Service Cloud, ServiceNow), new generation (Plain, Pylon, Front), and AI-first
2026-05-16 · 23 min read #customer-support#helpdesk#intercom#fin-ai#zendesk