Tag: #decagon
Writing on GPUs, LLMs, MLOps, Kubernetes — and mindset · 1 posts
Customer Support / Helpdesk Tools 2026 — Intercom (Fin AI) / Zendesk / Front / HelpScout / Plain / Pylon / Chatwoot / Decagon / Sierra Deep Dive
The customer support tooling landscape in 2026 has split into four camps — SMB (Intercom, HelpScout, Crisp), enterprise (Zendesk, Salesforce Service Cloud, ServiceNow), new generation (Plain, Pylon, Front), and AI-first
2026-05-16 · 23 min read #customer-support#helpdesk#intercom#fin-ai#zendesk